Matt Hazle submitted this gem “the philosophy I try to keep in mind on how I deal with customers is I try and deal with them how I would want to be dealt with myself, which I seem to remember you saying on the course. I like to deal with people on a human level but convey a certain professionalism at the same time i.e. that their order (or whatever) will be dealt with accurately and efficiently.”   I worked with Matt for 2 days on a telesales course in Leicestershire. 

It is easy to forget that your customers are human when you can’t seem them, but if you really connect with them – it will make your job a whole lot easier, because they will like you more. It’s that simple. This is one of the fundamentals of good telephone techniques and it is good selling advice. So we cover this topic on the first module on training. This is covered by the CD at this link http://www.associatedlearningsystems.co.uk/product_detail.asp?ProdID=20

This entry was posted on Wednesday, April 30th, 2008 at 2:14 pm and is filed under Communication skills, Customer Service training CDs, Telephone Skills . You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

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