Should you go through to a decision-makers voice mail when you’re given the option ? My answer is sometimes yes, sometimes no, so you need to use your discretion. This is a topic we discuss frequently on training. If you do telesales or telemarketing and you are trying to contact a decision maker where you’re trying to follow up a quote or a document you’ve agreed to send them, then leave them a message. Because if this is part of some on-going dialogue they may just call back. 

Conversely if this is the first time you’ve tried to contact them, again they may be unaware of what you do so leave them a message. You never know they may just be interested in what you are selling or offering.

However if you’ve spoke to someone before and perhaps already left them a message I would advise against keep leaving messages. After all if they’ve not repsonded to 2 or 3 messages you’ve already left, why should they respond to the latest one ? Also if you leave too many messages and too frequently it makes you look a bit desperate ! And you certainly don’t want that do you ?! Even telesales and telemarketing personnel can have dignity !  

This entry was posted on Wednesday, April 23rd, 2008 at 5:00 pm and is filed under Telephone Skills . You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

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