The following tip is from Neil Fuller who I met at a telephone techniques training course recently in Manchester. It covers the need to be aware of the need to treat everyone as an individual. We all believe we are unique and special and will respond better to others who respect this. The highly significant subject of understanding different customer attitudes is covered in a CD available via the link below. http://www.associatedlearningsystems.co.uk/product_detail.asp?ProdID=6 Neil wrote the following after the telesales course “I remembered your name… not like me at all, must be your training ! My tip is based on personal experience is Not that I have anything against pilots but; I am an individual and I wish to be treated as such, just because my comments are similar to the last person’s comments does not mean I am the same person. Listen to me not the autopilot. Sady we all do it, I did it today and yesterday… I should never be allowed to fly again! ” He’s right isn’t he ?
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