Customer Service - going the extra mile always impresses
This is a great tip from Laura Carr, a client in Derby. I’m always blown away by stories and personal experiences where the individual in the company goes that little bit further - and does things you never expected. That really is exceptional customer service. So take this tip and think about how you and your company can ensure you exceed customer expectations. This is one of the topics covered on our 3 customer service CDs http://www.associatedlearningsystems.co.uk/product_detail.asp?ProdID=9
Meanwhile this is what Laura submitted ;
“Hi Andrew. Once I had problems with my mobile phone - as we all have I am sure! I called the T-Mobile help line and they were trying their best to help me. I was at work and I did not have some of the information I needed at the time, so the chap checked what time I would get home and said he would call me then. He gave me a time slot and sure enough he stuck to it. I received the call on my home number at the time he’d said. I was very impressed! The key I think here is that you should always leave the customer with a positive expectation and ensure you stick to it.”
Wise words Laura !
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