Think about who your telesales call is to
Empathise and think about who you’re calling and why. When conducting telesales calls to organisations, it is important to understand your demographic, your target market. Find out when they are busy, when things go quiet. These are all things you can build on for the future. Work hard to get your timings right, and to build a picture of when the best time is to contact them. So for instance if you’re trying to contact a school - the middle of summer is probably not a good time. Also research through use of your questioning skills, what quantities they buy, who they buy from, and what they think of their supplier. You may also want to find out what is important to them when choosing a supplier, and even what would make them change. Be bold - ask some good questions. http://www.associatedlearningsystems.co.uk/product_detail.asp?ProdID=3 Thanks to Riz for this point. She was on a course earlier this year on telesales training in Leicestershire.
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