One of the top tips that customer service personnel come up with as being highly important is the need to be focused.

it is really important to stay with the customer for all the time you’re dealing with them. So if you deal with your customers face to face, remember to make eye contact with them. Also let you face show expression – there’s nothing worse than someone who deals with you with a fixed stony expression.

If you deal with people over the telephone, stay focused on what they are saying and write things down – this will also help you stay concentrating on the job at hand. Our 3 customer service CDs contain the 10 top things that customer service personnel themselves identify as the top customer service tips. You can find out more at http://www.associatedlearningsystems.co.uk/product_detail.asp?ProdID=8.

We’d welcome any top tips that you have about customer service too. So add some comments to this post and let us know what you think.

This entry was posted on Thursday, December 18th, 2008 at 11:08 am and is filed under Communication skills, Customer Service training CDs, Telephone Skills . You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

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