It’s how you say it that’s important. Are you aware that something like 80% of the impact of a message is conveyed in how you say it ?  Sure the actual words are important, but actually as humans we are all perceptive around people’s vocal tone, their energy level and their level of enthusiasm.

Vocal tone is important in your interaction with customers

The minute you walk into a shop and the person says “good morning” you know instantly whether they mean it or not !

One of our newly released audio CD titles covers the training topics of Expression, Energy and Emphasis. You can find it here http://www.associatedlearningsystems.co.uk/product_detail.asp?ProdID=30.

It guides you through understanding that you can tell 40+ things about a total stranger who you can’t even see from as little as 6 words. The CD explains all of this and relates moods to colours !

We’ve also added a currency coverter to the site recently so that our customers from the United States can order easily, and know the exact price at the point of order.

This entry was posted on Friday, April 16th, 2010 at 5:56 pm and is filed under Communication skills, Self-development, Telephone Skills . You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

One Response to “It’s how you say it that’s important”

1. Elaine Albright Says:
   June 19th, 2010 at 10:22 am

   Which CD is it that introduces 40+ things about a total stranger?

Leave a Reply