15
Mar

How clients use our training CDs

How clients use our audio CDs. If you’re browsing this site and considering whether to buy any of the audio CDs here on telephone selling, customer service, telephone team management or self-development, we guess you may be interested in knowing how other people use the products they buy from us.

Training in-house

How about using products to make your own in-house training even better?

In-house training

You already have your own in-house trainers. Alternatively the line managers of the team such as the Telesales manager, or Telemarketing team leader, or Customer Service supervisor may be tasked with providing training for the telephone based team. The obvious advantages to this are that it (theoretically) doesn’t cost anything, and secondly these company employees know the company, the range of products and services the company offers and the people they’re training. The flip side of this though is that a team manager may not be a great trainer. Secondly they don’t have quite the ownership of the material that an outside trainer has. Finally the external trainer should be an expert who can bring industry wide experience to the training programme. An independent person is also not weighed down with company politics too of course.

But how do you keep up with industry best practice? Many companies are on the look out for cheap to acquire training ideas that will keep their internal trainers fresh and equally importantly their material fresh.

And as customers frequently remind us the benefit of audio CDs is that you can stop, replay and revisit the ideas as frequently as you want. You can’t do that attending a seminar. Which makes a CD at £34.99 + VAT an economical source of ideas.

We sell a large number of our CD packages to companies and organisations who want to develop training programmes in-house.

Get your team to run training

A great way of getting the existing team involved in the process of training is to get team members to deliver small module based workshops in a meeting room to groups of less experienced or new members of the team. I’ve heard it said that ‘the best way to learn is to teach’ and it certainly helps build the skills of the team you have. It also makes them feel more valued, and it gives them more job enrichment. Having said all of that presenting is not for everyone, and if a member of your team really doesn’t want to do it – best not force them. They can always help in material research. A couple of our clients have done this recently. It also saves money on trainers too of course.

You’re in charge of managing or motivating a team

We have had a couple of examples recently where a sales manager or company owner has bought 10 CDs and they then listen to them while driving round the country. The sales manager tells us he then picks topics from the CDs which he then briefs his team on during their 2 weekly sales meetings. A great idea.

The company owner told us that she uses them to increase her knowledge on how and what her telesales team should be doing.

However you want to use them, have a look at the products on offer at www.associatedlearningsystems.co.uk. Payment is easy online using a credit card or direct from your PayPal account.

Associated Learning Systems offers a range of audio training CDs on subjects including telephone sales, telemarketing, telephone techniques, verbal communication skills, customer service, telephone team management and self-development.

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11
Mar

The Secret – have you seen this iconic film?

The Secret was originally a book written by Rhonda Byrne. It is based around the same principles as the Law Of Attraction. Have you seen this iconic film? If you haven’t we’d recommend it. It is long, around an hour and a half but it is a seminal work – the book has already sold more than 19 million copies worldwide. And for good reason. You can find out more at http://thesecret.tv.

The Secret - a seminal film for self-development

Why is the Secret an important work? 

Let’s start by explaining it’s slight drawbacks. It is a very American style film, by which I mean that the contributors are pretty much all North American and the film expounds the theory that “you can be what you want to be” by just believing it. While this slightly gushing style of self-belief doesn’t always sit well with British viewers at all times, the core message nevertheless is very powerful.

The Secret explains that if you focus on something you want and keep thinking about it, you will attract it to you. Opportunities will find you, and you will identify and see things because you’re sub-consciously looking out for it.

Your unique car

One of the examples of this sort of thing I particularly love is the one about the model of car you buy. You buy it because you like that unusual colour or specification. Only when you’ve bought the car, do you realise how many others there are on the road. Obviously they were there all the time, but you’ve opened your mind to let the stimulus in.

For more of our audio CDs on self-development follow this link http://www.associatedlearningsystems.co.uk/product_list.asp?Section=SELF%20DEVELOPMENT

Associated Learning Systems provides a range of training material on audio CD : on telephone selling, customer service, team management and self-development. Plus there is a range of tips booklets too on associated topics.

 

 

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01
Mar

Low cost training ideas

Low cost training ideas. This is something Associated Learning Systems specialises in – aimed at telephone based teams : customer service, telemarketing, telesales plus managers, supervisors and team leaders.

Investing to increase business value

Just a handful of these will buy you many of our training CDs!

We believe the UK economy is showing signs of growth at the moment, but nevertheless many companies are keeping a strict eye on budgets. Training is all too often one of the areas that gets squeezed.

Nevertheless the need is clearly there to make sure your team is the best it can be at sniffing out business opportunities and at building better relationships with more people over the phone more often.

Buying some low cost – high value audio CDs which gives you the training material in digital format is a great way of investing in training, and buying some ideas of best practice for a limited outlay. You can view all our products covering

  • Communication skills
  • Telesales skills
  • Customer service skills
  • Telephone team management
  • Self-development

by clicking here

The products are just £34.99 + VAT including delivery. Just one idea that works for 1 of your team will repay your investment almost certainly. There are product bundles available too – saving you even more money.

In-house training 

You may have your own training resources in-house, your own trainers and material. Many companies and organisations buy our audio CDs to add to their own material – which they then use to base training sessions around. Sounds fair enough to us.

Whatever your reason, certainly investing in your front line personnel is of major importance as most companies have to compete more actively for a smaller customer pot.

Associated Learning Systems provides a range of audio CDs and tips booklets developed for people and companies involved in communication with customers on the phone in the fields of telesales, telemarketing, customer service and telephone team management.  We help you BE BETTER AT WHAT YOU DO!

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19
Oct

Sales and customer service training on a budget

Sales and customer service training on a budget. Many companies are facing challenges at the moment as economic conditions across the world worsen.

There is still the need to develop your staff and teams of course. But there is little money available to pay for it. Sound familiar?

Lack of budget

Is this your training budget?

Many companies are in this situation and therefore many managers and company owners want to motivate their teams and help them develop new skills in both customer service and sales, but on limited or non-existent budgets. Many companies are forced to do some form of training, but using in-house staff and materials. However if the training is to be effective it is important to gather new ideas from other sources. Gleaned from the experts. The type of people who’ve been there, bought the t-shirt etc.

We can help, honestly. We provide a range of easily affordable audio CDs packed with top tips, years of experience and plain old good common sense. Our CDs and tips booklets are based around a number of key growth areas ;

  • Customer Service
  • Telephone sales
  • Self-development

With prices starting from £34.99 for one audio CD, and packages of 3 for less than £70, you wouldn’t need many good ideas to make it self-financing would you?

All our products are supplied with a full money back guarantee if you’re not satisfied with the product. If you’re in the UK, simply return the  product for a refund of your purchase price. http://www.associatedlearningsystems.co.uk/products.asp is the link that will take you straight to our products page. You can buy all our products online, with payment by credit card or directly through PayPal.

Associated Learning Systems is a UK, Midlands based company specialising in products for the development of customer service, telesales and telemarketing skills.

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16
Sep

X Factor shows us persistence – a tale for modern times

Incredible as it may seem on this website, we’re writing about the X Factor. Yes the show on TV. Recently you may have read the piece on this blog about Abraham Lincoln, but this time it’s the same story, but from TV’s show the X Factor.

It shows us persistence and is a tale for modern times. I read recently that the contestant Jade Richards who performed Adele’s Someone like you had auditioned for the show on five separate  occasions. But she’d never quite managed to get through to the next stage. Can’t believe how, but that’s what happened apparently. However 6th time lucky – talent will out more like. She wowed the  judges with her rendition of this song, and the rest, as this old cliche goes is history….

You can catch it here Jade Richards – keep at your dream – don’t quit. Simply click on the link to the left here.

If you saw the show it’s hard to believe that this is true as Jade reduced Kelly Rowland from Destiny’s Child and Louis Walsh to tears and Gary Barlow said he thought her performance would “change” her life.  It really was an amazing audition.

It just goes to show that even the most brilliantly shining stars sometimes have a tough time making it through challenging times and this is not unlike the struggle that many talented individuals and businesses are goung through at the moment in what are challenging times. 

Work on your talent, hone it, develop it, polish it, refine it. Be the best you can be. Take pride in that and then make sure the world knows about it. Be a master of something, the world pays more for that than a jack of all trades.

http://www.associatedlearningsystems.co.uk/product_list.asp?Section=SELF DEVELOPMENT is where you’ll find our range of audio products CDs to help you grow that most valuable resource – you.

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18
Feb

Free business seminars from your local Business Link

Free business seminars from your local Business Link. Still – it seems. We’re aware there are many cuts in government spending, but there are still business development opportunities and new ideas to be had for free – paid for by the government.

Certainly here in the Midlands Business Link is continuing to offer the excellent range of Transformational ICT seminars. OK, not the most catchy of titles (what do you expect from marketing in the public sector?!) But the seminars on a whole range of website building, e-mail marketing and other social networking are well worth attending.

You learn about some really interesting stuff, from some good, knowledgeable speakers and of course, you meet other business people facing the same challenges as you.

All in all thoroughly recommended.

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26
Nov

We like the work of Peter Thomson

You will find many self-appointed gurus all over the internet offering their wares and their wisdom. And we’re sure that with some time you could consider all of them. Most people who are experts in any area of self-development will probably have something that will benefit you. But how do you choose which ones to listen to? 

Personal development is the key to happiness ?!!

Personal development is the key to happiness ?!!

Many are American of course, so it is great to find some great ideas that will benefit British people and British organisations right here in Britain. The work of Peter Thomson is something we think you should check out.

His work provides ideal content for those of you running businesses or interested in personal growth and development. We’ve attended seminars and sessions run by Peter and can highly recommend him. He is down to earth and friendly and yet you can tell he’s well rehearsed. What else could be more important in a trainer or speaker?! click on www.peterthomson.com/ to find out more about Peter’s work.

His area of specialism is around helping organisations develop better selling. He refers to himself as the UK’s leading strategist on business and personal growth. But have a look, have a listen and tell us what you think.

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19
Nov

Time management – best tip we’ve ever found

Time management and the best tip we’ve ever found. One we love – our second favourite tip is described by Earl Nightingale the late iconic self-development guru. It features a story set almost 100 years ago and just one tip which took 20 minutes work netted it’s creator a small fortune. Perhaps we’ll write about it in a future article.

Time management - read up on Stephen Covey's 7 habits of highly effective people

Time management - read up on Stephen Covey's 7 habits of highly effective people

The work of American psychologist Dr Stephen Covey is worth reading. His book the 7 habits of highly effective people is one of the leading self-development books of its time.

It features an exercise on time management where you put tasks and jobs into 4 quadrants based on the 2 key variables importance and urgency. Q1 is urgent and important, Q2 is important and not urgent, Q3 is urgent and not important and guess what? Q4 is not urgent and not important.

He shows how the secret to good time management is Q2. The things in your life which are important but not urgent deserve your greatest attention. Once they’ve become urgent and moved into Q1, they become stressful and pressurised. And the way to generate more time to spend in Q2 is to steal it from Q3 and Q4.

This is one of the key time management principles covered in our time management training CD. It is available here for just £34.99 and we recommend it – but then we would wouldn’t we?!

Time management - audio learning CD

Time management - audio learning CD

If you want to find more information about Dr Stephen Covey’s work on time management, we suggest you buy his book, or listen to his audio programme. In the meantime you can read more by following this link to a British website http://www.businessballs.com/timemanagement.htm#urgent_important_grid_time_management. This site is a useful reference site for many kinds of business and self-development ideas.

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23
Aug

Great book with tips and advice for marketing your small business

We’ve recently read the Marketing Launchpad book. It is clearly aimed at small business. And we recommend it. 

The Marketing launchpad - easy to read book for small business

The Marketing launchpad - easy to read book for small business

It is based around 6 key principles including how to build your brand, low cost advertising, and the secrets of effective direct mail. It inevitably touches on the benefits of search engine optimisation and how niche marketing is far more lucrative to you than trying to be all things to all people. It is available through Amazon at a discounted price, follow this link 

http://www.amazon.co.uk/Marketing-Launchpad-Areas-Business-Heights/dp/1906852057/ref=sr_1_1?ie=UTF8&s=books&qid=1276605243&sr=8-1 for more details.

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10
Nov

Training audio CDs for United States

 Training audio CDs for United States despatch.

Unsurprisingly most of our enquiries, orders and websites come from the English speaking world. The United States is our second biggest market. As a result and in order to make it easier for our American customers to work out the prices in dollars you will see we’ve added a click through currency converter against each of the products here.

Training CDs - ready to ship to United States

Training CDs - ready to ship to United States

This will allow you to view the current converted price in real time. Payment is easy using any of the major credit cards, and payment is handled for us by PayPal.

So if you’re in California,Wisconsin, New York state, Florida, Ohio, Washington, Georgia, Nevada, Michigan, or Canada or any of the 50 U.S. states and you’re after some best practice advice from the U.K. on customer service, telesales or general telephone communication skills, try us out. A few clicks and the products are on their way to you.

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