15
Mar

How clients use our training CDs

How clients use our audio CDs. If you’re browsing this site and considering whether to buy any of the audio CDs here on telephone selling, customer service, telephone team management or self-development, we guess you may be interested in knowing how other people use the products they buy from us.

Training in-house

How about using products to make your own in-house training even better?

In-house training

You already have your own in-house trainers. Alternatively the line managers of the team such as the Telesales manager, or Telemarketing team leader, or Customer Service supervisor may be tasked with providing training for the telephone based team. The obvious advantages to this are that it (theoretically) doesn’t cost anything, and secondly these company employees know the company, the range of products and services the company offers and the people they’re training. The flip side of this though is that a team manager may not be a great trainer. Secondly they don’t have quite the ownership of the material that an outside trainer has. Finally the external trainer should be an expert who can bring industry wide experience to the training programme. An independent person is also not weighed down with company politics too of course.

But how do you keep up with industry best practice? Many companies are on the look out for cheap to acquire training ideas that will keep their internal trainers fresh and equally importantly their material fresh.

And as customers frequently remind us the benefit of audio CDs is that you can stop, replay and revisit the ideas as frequently as you want. You can’t do that attending a seminar. Which makes a CD at £34.99 + VAT an economical source of ideas.

We sell a large number of our CD packages to companies and organisations who want to develop training programmes in-house.

Get your team to run training

A great way of getting the existing team involved in the process of training is to get team members to deliver small module based workshops in a meeting room to groups of less experienced or new members of the team. I’ve heard it said that ‘the best way to learn is to teach’ and it certainly helps build the skills of the team you have. It also makes them feel more valued, and it gives them more job enrichment. Having said all of that presenting is not for everyone, and if a member of your team really doesn’t want to do it – best not force them. They can always help in material research. A couple of our clients have done this recently. It also saves money on trainers too of course.

You’re in charge of managing or motivating a team

We have had a couple of examples recently where a sales manager or company owner has bought 10 CDs and they then listen to them while driving round the country. The sales manager tells us he then picks topics from the CDs which he then briefs his team on during their 2 weekly sales meetings. A great idea.

The company owner told us that she uses them to increase her knowledge on how and what her telesales team should be doing.

However you want to use them, have a look at the products on offer at www.associatedlearningsystems.co.uk. Payment is easy online using a credit card or direct from your PayPal account.

Associated Learning Systems offers a range of audio training CDs on subjects including telephone sales, telemarketing, telephone techniques, verbal communication skills, customer service, telephone team management and self-development.

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01
Mar

Low cost training ideas

Low cost training ideas. This is something Associated Learning Systems specialises in – aimed at telephone based teams : customer service, telemarketing, telesales plus managers, supervisors and team leaders.

Investing to increase business value

Just a handful of these will buy you many of our training CDs!

We believe the UK economy is showing signs of growth at the moment, but nevertheless many companies are keeping a strict eye on budgets. Training is all too often one of the areas that gets squeezed.

Nevertheless the need is clearly there to make sure your team is the best it can be at sniffing out business opportunities and at building better relationships with more people over the phone more often.

Buying some low cost – high value audio CDs which gives you the training material in digital format is a great way of investing in training, and buying some ideas of best practice for a limited outlay. You can view all our products covering

  • Communication skills
  • Telesales skills
  • Customer service skills
  • Telephone team management
  • Self-development

by clicking here

The products are just £34.99 + VAT including delivery. Just one idea that works for 1 of your team will repay your investment almost certainly. There are product bundles available too – saving you even more money.

In-house training 

You may have your own training resources in-house, your own trainers and material. Many companies and organisations buy our audio CDs to add to their own material – which they then use to base training sessions around. Sounds fair enough to us.

Whatever your reason, certainly investing in your front line personnel is of major importance as most companies have to compete more actively for a smaller customer pot.

Associated Learning Systems provides a range of audio CDs and tips booklets developed for people and companies involved in communication with customers on the phone in the fields of telesales, telemarketing, customer service and telephone team management.  We help you BE BETTER AT WHAT YOU DO!

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19
Oct

Sales and customer service training on a budget

Sales and customer service training on a budget. Many companies are facing challenges at the moment as economic conditions across the world worsen.

There is still the need to develop your staff and teams of course. But there is little money available to pay for it. Sound familiar?

Lack of budget

Is this your training budget?

Many companies are in this situation and therefore many managers and company owners want to motivate their teams and help them develop new skills in both customer service and sales, but on limited or non-existent budgets. Many companies are forced to do some form of training, but using in-house staff and materials. However if the training is to be effective it is important to gather new ideas from other sources. Gleaned from the experts. The type of people who’ve been there, bought the t-shirt etc.

We can help, honestly. We provide a range of easily affordable audio CDs packed with top tips, years of experience and plain old good common sense. Our CDs and tips booklets are based around a number of key growth areas ;

  • Customer Service
  • Telephone sales
  • Self-development

With prices starting from £34.99 for one audio CD, and packages of 3 for less than £70, you wouldn’t need many good ideas to make it self-financing would you?

All our products are supplied with a full money back guarantee if you’re not satisfied with the product. If you’re in the UK, simply return the  product for a refund of your purchase price. http://www.associatedlearningsystems.co.uk/products.asp is the link that will take you straight to our products page. You can buy all our products online, with payment by credit card or directly through PayPal.

Associated Learning Systems is a UK, Midlands based company specialising in products for the development of customer service, telesales and telemarketing skills.

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05
Aug

Customer Service – all the top tips distilled into one CD

Customer Service training is undoubtedly very important to all organisations – all the more so currently. Globally people have less available to spend on the products and services they need. With the rise of the internet, you can get almost anything from anywhere. Research shows that 80% of buying decisions are based on the service.

Improving customer service will put you ahead of the competition

Improving customer service will put you ahead of the competition

The customer service module takes around 3 hours on a standard 2 day To Market customer service and telephone communications training course. Here we’ve had it distilled down into around 45 minutes of the key extracts and tips. Some of the top customer service tips here have been collected from the customer service personnel (agents) who have attended the courses. And they are the professionals of course – so they should know.

In this customer service audio CD you will hear why exceptional customer service matters to the progress of any organisation, the 4 point customer development mantra – the 4 key fundamental cornerstones why in the long run professional customer service is a MUST HAVE. Andrew Seaward will guide you through some commercial realities to customer service. Then he finishes with the 15 key points which make up effective customer service – and give your customers the service they deserve. And that’s without having to go the extra mile.   Click here   http://www.associatedlearningsystems.co.uk/product_detail.asp?ProdID=27 to find out more about the CD and with a couple of clicks it is easy to buy through PayPal or by using your credit card.

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11
Jun

Account management on the telephone

Account management on the telephone is becoming increasingly important. Selling costs are going up and in many markets there are fewer customers. Consequently it is important to focus your time on where you are likely to get the best return.

Telephone account management - growing business area

Telephone account management - growing business area

As one of our latest batch of audio products, we have a CD that guides you through all the things you need to know to add more customers and clients and equally importantly – keep the ones you’ve currently got.  How often do sales business models focus and reward exclusively new business accounts. You can find the audio training CD by following this link http://www.associatedlearningsystems.co.uk/product_detail.asp?ProdID=32

It guides you through understanding what the function of account management is, how to do the key parts of the job effectively, and how you are the single biggest factor in determining outcomes !

Interestingly, 5 out of the last 7 people who have bought this audio CD, also bought the audio CD on time management too. Running your customer portfolio is partly about being well organised yourself of course too. Find more details here http://www.associatedlearningsystems.co.uk/product_detail.asp?ProdID=24 All CDs are currently £34.99 + VAT and payment is easy through PayPal. You can use your credit card too.

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23
Apr

Customers are the most likely future customers

Customers are the most likely future customers. There are many studies that show this to be true. They are cheaper to acquire than new customers, and this is partly because they are easier to influence. After all they are already in the habit of buying from you.

We came across an article by Karl Bryan the American trainer who covers this area. This is some of what he says on the subject ;

“….. many businesses focus solely on attracting new customers, but you NEED to spend a good chunk of your time retaining current and former customers.  These are people you already know to be a good sales potential. They’ve already bought from you!”

So it is important to take the time to market and sell new products to your existing and lapsed customers. Spend less time trying to sell old products to new customers, and you will see improvements in sales, customer quality and brand position. Karl Bryan offers this useful list with some added notes from us to make sure you retain your current customers ;

1. Stay in contact: This means by phone, email, e-newsletter, and in person. Keep them posted on what you are doing : new products and services etc.

2. Post-Purchase Relationship Building: This means you need to follow up with customers. Your customers need to feel  you have a genuine interest in them and their experiences with your product or service.  How many times do sales people lose interest the minute they get the order. Something as simple as a Thank
You note with your contact or customer service information can go along way in retaining a great customer.

3. Deals & Guarantees: Always offer your current customers the best deals and guarantees you have. Show them you appreciate their business and help them to get the best deals and advice. You can also do this with a preferred pricing option if their spend warrants it. It’s about making them feel special, valued. It all helps.

4. Integrity: Using good business practices and simply upholding integrity, dignity and honesty go along way with customers. Let’s face it, there’s a lot of half-hearted rubbish sales people. So the more they can trust you to do waht you say when you say you’ll do it, the more the relationship will build, and the more they will trust you.

There are three cornerstone ideas to a successful business:
. Quality product/service
. Offering useful products/services that solve a problem for or enhance the life of a customer
. Offer subjects your customers find interesting

Use this approach of educating your customers and offer them real information and insight and you will be rewarded with loyalty and success. Don’t waste all your time on new prospects while your current customers become someone else’s new accounts.

As the well known motivational speaker Jay Abraham says, “Your best prospects are your existing customers. If you’ve been putting all your marketing efforts into acquiring new customers, stop and divert some of your resources into reselling, upselling, cross-selling to those same customers.”

Good words Jay.

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16
Apr

It’s how you say it that’s important

It’s how you say it that’s important. Are you aware that something like 80% of the impact of a message is conveyed in how you say it ?  Sure the actual words are important, but actually as humans we are all perceptive around people’s vocal tone, their energy level and their level of enthusiasm.

Vocal tone is important in your interaction with customers

Vocal tone is important in your interaction with customers

The minute you walk into a shop and the person says “good morning” you know instantly whether they mean it or not !

One of our newly released audio CD titles covers the training topics of Expression, Energy and Emphasis. You can find it here http://www.associatedlearningsystems.co.uk/product_detail.asp?ProdID=30.

It guides you through understanding that you can tell 40+ things about a total stranger who you can’t even see from as little as 6 words. The CD explains all of this and relates moods to colours !

We’ve also added a currency coverter to the site recently so that our customers from the United States can order easily, and know the exact price at the point of order.

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26
Mar

Upselling, cross selling and switch selling

Upsell, cross sell and switch sell. This new audio CD has become one of our top selling products since it’s release in the Autumn. It seems it strikes a chord with businesses keen to get the most value out of every phone call. 

More skills for internal sales teams

More skills for internal sales teams

 This is a product aimed at those of you who have a team of people or individuals who deal with incoming calls, but who are nevertheless expected to sell. If you want to raise your skills, or build up your selling skills this product could help http://www.associatedlearningsystems.co.uk/product_detail.asp?ProdID=31

Every phone call coming in represents an opportunity. OK, it may not always look like it – “Oh, I’m just phoning round looking for prices” or “I want to know where my goods are !” But within whatever the customer is saying there is always the seed of an opportunity.

Increasing the average order value by upselling, or switchselling the customer on to a different product if the one they want is out of stock are all important ways of ensuring you lock their business in, and don’t lose it to your competition.

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10
Nov

Training audio CDs for United States

 Training audio CDs for United States despatch.

Unsurprisingly most of our enquiries, orders and websites come from the English speaking world. The United States is our second biggest market. As a result and in order to make it easier for our American customers to work out the prices in dollars you will see we’ve added a click through currency converter against each of the products here.

Training CDs - ready to ship to United States

Training CDs - ready to ship to United States

This will allow you to view the current converted price in real time. Payment is easy using any of the major credit cards, and payment is handled for us by PayPal.

So if you’re in California,Wisconsin, New York state, Florida, Ohio, Washington, Georgia, Nevada, Michigan, or Canada or any of the 50 U.S. states and you’re after some best practice advice from the U.K. on customer service, telesales or general telephone communication skills, try us out. A few clicks and the products are on their way to you.

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15
Oct

Developing in-house training material – customer service and telesales

Developing in-house training material for customer service and telesales is important for you and your company if you still have restricted training budgets at the moment. The temptation is to cut costs and look for increasing ways of being self-sufficient.

You recognise that training is important – perhaps MORE important than it’s ever been, but you’ve not got money to throw at it. Perhaps you’re reading this looking for some new ideas and new material.

You will therefore be using a number of different training devices to keep the team ahead of the competition, and motivated. One to one coaching is an important part of this.�
Training has become more important this year - and will remain so into 2010
Training has become more important this year – and will remain so into 2010

Also classroom training is a valuable part of the mix. You will have some training material in-house but it can be difficult constantly finding new and relevant material.

That’s why increasing numbers of people are turning to DVD and audio CDs for additional material.
Our audio CDs cover a range of topics for the development of individuals and teams : customer service, telesales, telemarketing,PR marketing and self-development. They’re all here.
You can see the full list of categories plus the latest best sellers and pack offers at   http://www.associatedlearningsystems.co.uk/
Trainers and team managers often use these CDs to either give them more material to listen to, adapt and present themselves. Alternatively you can buy them to use as learning sessions by playing sections of the CDs to the team and asking them to complete exercises about the material – specific to your industry and organisation.
For new ideas and top tips on customer service, telemarketing and telesales Associated Learning Systems is the palce to be. Buying is easy online with credit card or your PayPal account. Prices for each CD start at just £34.99 – so just one good idea will repay your investment many times over.
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