Customer Service training with free training CDs to revisit the message. We’ve teamed up with the customer service training company To Market who are running a 2 day customer service training course next month in South Leicestershire on Tuesday 11th & Wednesday 12th May 2010.

For any one who books on the course we will supply the set of 3 customer service training CDs for no charge – absolutely free. Follow the link   http://www.associatedlearningsystems.co.uk/product_detail.asp?ProdID=17   to see the triple pack. Individually these 3 CDs are £34.99 each, and even with the bundle pack this means you save £70.

You can view more about this customer service training programme at the To Market blog   http://www.tomarket.co.uk/blog/   where it tells you a little more about what it covers.

Customer Service training - Leicester & Northampton

But mention this article and after you’ve attended the course, they will give you the 3 CDs to help revisit the training messages about exceptional customer service as many times as you want. These 3 CDs cover the 10 major issues your customers are looking for when dealing with you. Understand the 10 key factors and you’ll be delivering the type of customer service your customers deserve and you’ll know how to exceed their expectations.

To find out more call To Market on 01858 461148.

Developing in-house training material for customer service and telesales is important for you and your company if you still have restricted training budgets at the moment. The temptation is to cut costs and look for increasing ways of being self-sufficient.

You recognise that training is important – perhaps MORE important than it’s ever been, but you’ve not got money to throw at it. Perhaps you’re reading this looking for some new ideas and new material.

Now is the time to ramp up learning. First customers have the opportunity to shop around, and spend longer over their decisions. So they will deal with people they like, people who are knowledgeable and people who are motivated.  Secondly there are more hours available for many people at the moment - so now is the time to open yourself up to new ideas.

Some great things we’ve come across. Try searching the internet for subjects you want to become  more knowledgeable about. Go to the library or your local bookstore, there is a wealth of both fascinating and mind stretching material that can both stimulate and motivate you. It also helps get you into a more positive frame of mind. This will also help you carry out your job more positively. You win, your organisation wins and your customers win !

Finally the other thing with reading about wisdom is that it is so inexpensive. So invest in yourself, you will almost certainly find that it’s the best thing you could spend your money on !

We are interested in how and when people use their time to learn. Time management is a key challenge facing us all on a daily basis. Ever wondered why some people in business seem to get more out of a day than others ? Take Sir Richard Branson for example or Stelios of Easyjet. They have the same amount of hours in every day as anybody else. However they achieve more because they spend more time on the big things, than on the little things. Our audio CD “So you wanna go places” covers this in detail http://www.associatedlearningsystems.co.uk/product_detail.asp?ProdID=23. Our customers for our range of audio CDs typically tell us they listen to the CDs in the car (often driving to or from work or to meetings.) Alternatively some transfer them from their PC onto MP3 player.

Whatever works best for you, it is important to try and take on board any new information when your mind is most receptive. Early morning before the day is underway is good, as can be the middle of the evening (depending on what else is going on in your life of course !)

As you know if you make outbound calls as a part of your job role, the people you contact are likely to be receiving many calls each day, all trying to interest them in a range of products or services.

So, your opening has to be well structured, and well delivered. I believe that your opening should consist of 3 things. You start with your name, the name of your company and the reason for the call. This will all take around 8 seconds. This is a good formula as it ensures you know what you’re talking about ! And of course it lets the other person know what the call is about. You will then get more from the other person – if they understand your motive for calling.

These calls you receive occasionally that start with the line “I’m not trying to sell you anything” are the opposite of this. They’re just rubbish because you know they ARE trying to sell you something !

So be professional, honest and upfront, and then the next thing you do is ask them a question. This is a good device as it brings them into the conversation. They will appreciate this. We cover this during our training on the directing the conversation module. We have also now got an audio learning CD that covers this easy to use 2 stage technique, called “How to get to where you want in communication.” Follow the link to http://www.associatedlearningsystems.co.uk/product_detail.asp?ProdID=11