15
Mar

How clients use our training CDs

How clients use our audio CDs. If you’re browsing this site and considering whether to buy any of the audio CDs here on telephone selling, customer service, telephone team management or self-development, we guess you may be interested in knowing how other people use the products they buy from us.

Training in-house

How about using products to make your own in-house training even better?

In-house training

You already have your own in-house trainers. Alternatively the line managers of the team such as the Telesales manager, or Telemarketing team leader, or Customer Service supervisor may be tasked with providing training for the telephone based team. The obvious advantages to this are that it (theoretically) doesn’t cost anything, and secondly these company employees know the company, the range of products and services the company offers and the people they’re training. The flip side of this though is that a team manager may not be a great trainer. Secondly they don’t have quite the ownership of the material that an outside trainer has. Finally the external trainer should be an expert who can bring industry wide experience to the training programme. An independent person is also not weighed down with company politics too of course.

But how do you keep up with industry best practice? Many companies are on the look out for cheap to acquire training ideas that will keep their internal trainers fresh and equally importantly their material fresh.

And as customers frequently remind us the benefit of audio CDs is that you can stop, replay and revisit the ideas as frequently as you want. You can’t do that attending a seminar. Which makes a CD at £34.99 + VAT an economical source of ideas.

We sell a large number of our CD packages to companies and organisations who want to develop training programmes in-house.

Get your team to run training

A great way of getting the existing team involved in the process of training is to get team members to deliver small module based workshops in a meeting room to groups of less experienced or new members of the team. I’ve heard it said that ‘the best way to learn is to teach’ and it certainly helps build the skills of the team you have. It also makes them feel more valued, and it gives them more job enrichment. Having said all of that presenting is not for everyone, and if a member of your team really doesn’t want to do it – best not force them. They can always help in material research. A couple of our clients have done this recently. It also saves money on trainers too of course.

You’re in charge of managing or motivating a team

We have had a couple of examples recently where a sales manager or company owner has bought 10 CDs and they then listen to them while driving round the country. The sales manager tells us he then picks topics from the CDs which he then briefs his team on during their 2 weekly sales meetings. A great idea.

The company owner told us that she uses them to increase her knowledge on how and what her telesales team should be doing.

However you want to use them, have a look at the products on offer at www.associatedlearningsystems.co.uk. Payment is easy online using a credit card or direct from your PayPal account.

Associated Learning Systems offers a range of audio training CDs on subjects including telephone sales, telemarketing, telephone techniques, verbal communication skills, customer service, telephone team management and self-development.

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26
Mar

Customer Service training with free training CDs to revisit the message

Customer Service training with free training CDs to revisit the message. We’ve teamed up with the customer service training company To Market who are running a 2 day customer service training course next month in South Leicestershire on Tuesday 11th & Wednesday 12th May 2010.

For any one who books on the course we will supply the set of 3 customer service training CDs for no charge – absolutely free. Follow the link   http://www.associatedlearningsystems.co.uk/product_detail.asp?ProdID=17   to see the triple pack. Individually these 3 CDs are £34.99 each, and even with the bundle pack this means you save £70.

You can view more about this customer service training programme at the To Market blog   http://www.tomarket.co.uk/blog/   where it tells you a little more about what it covers.

Customer Service training - Leicestershire & Northamptonshire

Customer Service training - Leicester & Northampton

But mention this article and after you’ve attended the course, they will give you the 3 CDs to help revisit the training messages about exceptional customer service as many times as you want. These 3 CDs cover the 10 major issues your customers are looking for when dealing with you. Understand the 10 key factors and you’ll be delivering the type of customer service your customers deserve and you’ll know how to exceed their expectations.

To find out more call To Market on 01858 461148.

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15
Oct

Developing in-house training material – customer service and telesales

Developing in-house training material for customer service and telesales is important for you and your company if you still have restricted training budgets at the moment. The temptation is to cut costs and look for increasing ways of being self-sufficient.

You recognise that training is important – perhaps MORE important than it’s ever been, but you’ve not got money to throw at it. Perhaps you’re reading this looking for some new ideas and new material.

You will therefore be using a number of different training devices to keep the team ahead of the competition, and motivated. One to one coaching is an important part of this.�
Training has become more important this year - and will remain so into 2010
Training has become more important this year – and will remain so into 2010

Also classroom training is a valuable part of the mix. You will have some training material in-house but it can be difficult constantly finding new and relevant material.

That’s why increasing numbers of people are turning to DVD and audio CDs for additional material.
Our audio CDs cover a range of topics for the development of individuals and teams : customer service, telesales, telemarketing,PR marketing and self-development. They’re all here.
You can see the full list of categories plus the latest best sellers and pack offers at   http://www.associatedlearningsystems.co.uk/
Trainers and team managers often use these CDs to either give them more material to listen to, adapt and present themselves. Alternatively you can buy them to use as learning sessions by playing sections of the CDs to the team and asking them to complete exercises about the material – specific to your industry and organisation.
For new ideas and top tips on customer service, telemarketing and telesales Associated Learning Systems is the palce to be. Buying is easy online with credit card or your PayPal account. Prices for each CD start at just £34.99 – so just one good idea will repay your investment many times over.
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17
Feb

Learning ideas and free business development tips

Now is the time to ramp up learning. First customers have the opportunity to shop around, and spend longer over their decisions. So they will deal with people they like, people who are knowledgeable and people who are motivated.  Secondly there are more hours available for many people at the moment – so now is the time to open yourself up to new ideas.

Some great things we’ve come across. Try searching the internet for subjects you want to become  more knowledgeable about. Go to the library or your local bookstore, there is a wealth of both fascinating and mind stretching material that can both stimulate and motivate you. It also helps get you into a more positive frame of mind. This will also help you carry out your job more positively. You win, your organisation wins and your customers win !

Finally the other thing with reading about wisdom is that it is so inexpensive. So invest in yourself, you will almost certainly find that it’s the best thing you could spend your money on !

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11
Dec

Use your mental downtime to learn

We are interested in how and when people use their time to learn. Time management is a key challenge facing us all on a daily basis. Ever wondered why some people in business seem to get more out of a day than others ? Take Sir Richard Branson for example or Stelios of Easyjet. They have the same amount of hours in every day as anybody else. However they achieve more because they spend more time on the big things, than on the little things. Our audio CD “So you wanna go places” covers this in detail http://www.associatedlearningsystems.co.uk/product_detail.asp?ProdID=23. Our customers for our range of audio CDs typically tell us they listen to the CDs in the car (often driving to or from work or to meetings.) Alternatively some transfer them from their PC onto MP3 player.

Whatever works best for you, it is important to try and take on board any new information when your mind is most receptive. Early morning before the day is underway is good, as can be the middle of the evening (depending on what else is going on in your life of course !)

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08
Nov

Get the opening right to your sales pitch

As you know if you make outbound calls as a part of your job role, the people you contact are likely to be receiving many calls each day, all trying to interest them in a range of products or services.

So, your opening has to be well structured, and well delivered. I believe that your opening should consist of 3 things. You start with your name, the name of your company and the reason for the call. This will all take around 8 seconds. This is a good formula as it ensures you know what you’re talking about ! And of course it lets the other person know what the call is about. You will then get more from the other person – if they understand your motive for calling.

These calls you receive occasionally that start with the line “I’m not trying to sell you anything” are the opposite of this. They’re just rubbish because you know they ARE trying to sell you something !

So be professional, honest and upfront, and then the next thing you do is ask them a question. This is a good device as it brings them into the conversation. They will appreciate this. We cover this during our training on the directing the conversation module. We have also now got an audio learning CD that covers this easy to use 2 stage technique, called “How to get to where you want in communication.” Follow the link to http://www.associatedlearningsystems.co.uk/product_detail.asp?ProdID=11 

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