Training audio CDs for United States despatch.

Unsurprisingly most of our enquiries, orders and websites come from the English speaking world. The United States is our second biggest market. As a result and in order to make it easier for our American customers to work out the prices in dollars you will see we’ve added a click through currency converter against each of the products here.

Training CDs - ready to ship to United States

So if you’re in California,Wisconsin, New York state, Florida, Ohio, Washington, Georgia, Nevada, Michigan, or Canada or any of the 50 U.S. states and you’re after some best practice advice from the U.K. on customer service, telesales or general telephone communication skills, try us out. A few clicks and the products are on their way to you.

Geraldine Evans contributed this one for the pot. She attended a 2 day customer service telephone communications skills course with us earlier this year in Leicester.  Her advice is ;  “Always make the customer aware that you are listening by acknowledging them at every opportunity and to re-cap what is to be done – this shows the customer that you are ‘taking on board’ the entire issue.”  

This is one of the 10 Elements of Communication that we cover on telephone techniques training. You can find out more by following this link http://www.associatedlearningsystems.co.uk/product_detail.asp?ProdID=12