Customer Service training with free training CDs to revisit the message. We’ve teamed up with the customer service training company To Market who are running a 2 day customer service training course next month in South Leicestershire on Tuesday 11th & Wednesday 12th May 2010.

For any one who books on the course we will supply the set of 3 customer service training CDs for no charge – absolutely free. Follow the link   http://www.associatedlearningsystems.co.uk/product_detail.asp?ProdID=17   to see the triple pack. Individually these 3 CDs are £34.99 each, and even with the bundle pack this means you save £70.

You can view more about this customer service training programme at the To Market blog   http://www.tomarket.co.uk/blog/   where it tells you a little more about what it covers.

Customer Service training - Leicester & Northampton

But mention this article and after you’ve attended the course, they will give you the 3 CDs to help revisit the training messages about exceptional customer service as many times as you want. These 3 CDs cover the 10 major issues your customers are looking for when dealing with you. Understand the 10 key factors and you’ll be delivering the type of customer service your customers deserve and you’ll know how to exceed their expectations.

To find out more call To Market on 01858 461148.

Customer Service training CDs – your opportunity to get them for free. On the Associated Learning Systems website here you will find the 3 CDs on customer service. To Market have made us a current offer on these CDs. If you buy this 3 pack of CDs here, and then book a place on their forthcoming 2 day customer service masterclass on 31st March and 1st April, you are entitled to all your money back on the CDs. They will credit this against your training invoice. 

The 3 CD customer service set tells you all the easy to apply secrets for ensuring exceptional customer service and keeping your customer satisfied. They set out the 10 key things you need to know to ensure you are offering quality service over the phone.

The customer service training course is being held in Market Harborough and so is most suitable in you’re in Leicester, Northampton, Loughborough, Coalville, Coventry, Kettering, Corby, Wellingborough or wider parts of Leicestershire or Northamptonshire.

So have a look around the site, press a few buttons and these CDs could be with you tomorrow, or maybe the next day. Payment is easy and secure through PayPal, you can make payment with your credit card.

One of the top tips that customer service personnel come up with as being highly important is the need to be focused.

it is really important to stay with the customer for all the time you’re dealing with them. So if you deal with your customers face to face, remember to make eye contact with them. Also let you face show expression – there’s nothing worse than someone who deals with you with a fixed stony expression.

If you deal with people over the telephone, stay focused on what they are saying and write things down – this will also help you stay concentrating on the job at hand. Our 3 customer service CDs contain the 10 top things that customer service personnel themselves identify as the top customer service tips. You can find out more at http://www.associatedlearningsystems.co.uk/product_detail.asp?ProdID=8.

We’d welcome any top tips that you have about customer service too. So add some comments to this post and let us know what you think.

A few people have been asking us recently if we have an audio CD available yet on To Market’s customer service module which is titled Pacifics www.tomarket.co.uk The answer is that it will be added early next year in 2009. You will be able to find it in the http://www.associatedlearningsystems.co.uk/product_list.asp?Section=CUSTOMER%20SERVICE%20SKILLS section.

But the whole idea here is to offer tips so what is today’s tip ? Today’s top tip is to consider what is really important to you when you’re a customer and you’re at the cinema, at a restaurant, in Currys or Sainsbury or wherever. And if you’re reading this as the head of a customer service team, set up a short session with your team in an office with a flipchart. Simply put up 2 lists side by side and ask the team to talk about the things they like and dislike about how they’re treated when they’re customers. Chances are you’ll have a lively discussion and people will tell you about how they’ve got on recently with Orange, Virgin mobile, Sky or whoever.

If you simply write up the things these businesses are doing well and badly, you’ll have a great template for the customer service YOU should be offering YOUR customers ! Because of course, the things you like and dislike will be exactly the same things your customers like and dislike.  

We’ve all noticed I’m sure that money is in limited supply. So it seems as a result many people have been contacting us recently to buy the training CDs we have available on the topics of customer service, telesales, telemarketing, PR and goal setting.

They are saying things to us like “we want to carry on investing in the team, but we don’t have much budget at the moment.” So they opt for the CDs which are only £17.99 as a way of keeping up with best practice while not breaking the bank. If this is your situation too, we’re keen to support you.

And all the CDs come with a 7 day money back guarantee. So if you buy them via PayPal online and you don’t think they’re useful, we will refund your money. Furthermore if you go ahead and commission any training with To Market to be completed before 31st March 2009, anything you’ve spent on the audio CDs will be refunded ! You can’t say fairer than that !   

I worked with Steve Ponsonby on a transport and distribution customer service course which took place in Nottingham.  

He gives some good advice on trusting your customer, and how one supplier has turned this to their advantage.   “In my local pub, when people order food at the bar, the landlord will say “don’t pay me now, run a tab and pay me at the end of the evening, and you don’t have to leave any debit / credit card details with me.” This serves two purposes.

1) the diner thinks that he is being trusted and can enjoy his meal

2) the landlord thinks that he may be able to persuade them to have a dessert, so increasing the bill !”  

Good and effective customer service is partly about treating the customer with respect as we cover on the green and red list exercise which is featured in the Fundamentals of Communication CD product http://www.associatedlearningsystems.co.uk/product_detail.asp?ProdID=20