Developing in-house training material for customer service and telesales is important for you and your company if you still have restricted training budgets at the moment. The temptation is to cut costs and look for increasing ways of being self-sufficient.

You recognise that training is important – perhaps MORE important than it’s ever been, but you’ve not got money to throw at it. Perhaps you’re reading this looking for some new ideas and new material.

Telesales training CDs are available for free – well sort of.

The training company To Market runs training courses for telesales and telemarketing teams. We have on offer at Associated Learning Systems a range of telesales and telemarketing related training CDs as part of our audio training programme. These include our best selling line the 3 CDs on telephone selling. We also have a CD on benefits titled “sell the sizzle, not the bacon.” There will be other CDs added soon on upselling, cross selling and switch selling plus highly effective account management.  

You may be thinking the CDs are unlikely to be completely free – well here’s the deal. For every one of the Sales training CDs available on our site that you buy, you can have a complete refund of what you’ve spent against any in-house training you commission To Market to run for you before the 30th September 2009.

Our telesales training products and material here contain advice and tips on sales techniques, including how to open the sales call, identifying needs, spotting buying signals, questioning techniques, probing customer needs, and dealing with objections.

So have a browse around the site, press a few buttons and these CDs could be with you tomorrow, or maybe the next day. Payment is easy and secure through PayPal, you can make payment with your credit card.

The following tip comes from Amy Roberts who I worked with on a telesales training course earlier this year in Leicester. She wrote ;

“One tip I would suggest – At the end of the conversation repeat back what has been discussed and what both of you need to do – Then follow it up with an email, this reduces confusion and means you both know what is expected of each other.”

This is sound advice as it helps you manage customer expectations. You both need to be clear what will happen next and when. This advice applies equally to telemarketing, telesales and customer service roles. 

There will be a CD launched soon covering the basics of professional telephone behaviour, there are also 3 audio CDs on customer service http://www.associatedlearningsystems.co.uk/product_list.asp?Section=CUSTOMER%20SERVICE%20SKILLS