10
Nov

Training audio CDs for United States

 Training audio CDs for United States despatch.

Unsurprisingly most of our enquiries, orders and websites come from the English speaking world. The United States is our second biggest market. As a result and in order to make it easier for our American customers to work out the prices in dollars you will see we’ve added a click through currency converter against each of the products here.

Training CDs - ready to ship to United States

Training CDs - ready to ship to United States

This will allow you to view the current converted price in real time. Payment is easy using any of the major credit cards, and payment is handled for us by PayPal.

So if you’re in California,Wisconsin, New York state, Florida, Ohio, Washington, Georgia, Nevada, Michigan, or Canada or any of the 50 U.S. states and you’re after some best practice advice from the U.K. on customer service, telesales or general telephone communication skills, try us out. A few clicks and the products are on their way to you.

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15
Oct

Developing in-house training material – customer service and telesales

Developing in-house training material for customer service and telesales is important for you and your company if you still have restricted training budgets at the moment. The temptation is to cut costs and look for increasing ways of being self-sufficient.

You recognise that training is important – perhaps MORE important than it’s ever been, but you’ve not got money to throw at it. Perhaps you’re reading this looking for some new ideas and new material.

You will therefore be using a number of different training devices to keep the team ahead of the competition, and motivated. One to one coaching is an important part of this.�
Training has become more important this year - and will remain so into 2010
Training has become more important this year – and will remain so into 2010

Also classroom training is a valuable part of the mix. You will have some training material in-house but it can be difficult constantly finding new and relevant material.

That’s why increasing numbers of people are turning to DVD and audio CDs for additional material.
Our audio CDs cover a range of topics for the development of individuals and teams : customer service, telesales, telemarketing,PR marketing and self-development. They’re all here.
You can see the full list of categories plus the latest best sellers and pack offers at   http://www.associatedlearningsystems.co.uk/
Trainers and team managers often use these CDs to either give them more material to listen to, adapt and present themselves. Alternatively you can buy them to use as learning sessions by playing sections of the CDs to the team and asking them to complete exercises about the material – specific to your industry and organisation.
For new ideas and top tips on customer service, telemarketing and telesales Associated Learning Systems is the palce to be. Buying is easy online with credit card or your PayPal account. Prices for each CD start at just £34.99 – so just one good idea will repay your investment many times over.
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29
Oct

Good selling is about 50% listening !

How many times do people try and sell to you either on the phone or face to face by dominating the conversation and trying to do all the talking ? It seems to me that sales people are often trained to simply benefit sell. And yes of course benefit statements ARE very useful.

But actually if you’re selling to a human (and of course you always are) it works much better to engage them in a 2 way conversation. If you get them involved, they will open up more readily and you will find out more.

So as a rule of thumb I think good selling is about 50% talking, 50% listening. Stray too far from this ratio at your peril ! Listening is an underrated part of the communication process. It is part of all the 2 day customer service training and telesales and telemarketing training that To Market carries out. There will be an audio CD available soon on the important topic of LISTENING SKILLS, follow this link to see the present range on communication skills topics http://www.associatedlearningsystems.co.uk/product_list.asp?Section=TELEPHONE%20COMMUNICATION%20SKILLS

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24
Oct

How to sell when you’re more expensive than your competition

You will frequently be in a situation where your product or service is more expensive than your some of your competitors. This can be a good thing ! First hopefully it means your company is more profitable than your competitor and it also often implies yours is better quality. Also it means you have to use good selling skills to get the deal.

A top free tip for coping with this situation is to just sell the difference, and not the whole price. So if yours is £247 and the competitor is offering something for £219, you should then talk about what they get for the additional £28. “For just an extra £28, you get this ………… ” Then sell the benefits. You see while £247 may sound like a lot, £28 doesn’t. Your customer who is already committed to buying something has already mentally signed away £219, it’s your job to get them to switch to you ! �

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