Whatever your role dealing with customers, the benefits of being able to direct any conversation and get it to go the way you want are clear. This CD will show you how the 2 part model works in practice, and it will give you the power to be able to direct any conversation without having to do all the talking ! Less is more !
CD contents
1 : The need to direct the conversation
2 : What it’s not
3 : The need for balance
4 : Seek & Speak - It’s application |
Listen to a sample